Q1:What's the MOQ?
A: MOQ: 1 pc
Q2:How to place the order?
A: Please contact with our sales to get the detail datasheet and confirm the part number of the encoder you need, then you can place the order online or underline.
Q3:What's the payment term?
A: We can accept T/T, Western Union and PayPal. Also the online order is more convenient, as we have USD43000 trade assurance, it can by paid by credit card.
Q4:What's the lead time?
A: Standard encoder within 7 working days. Customized encoder need extra 2 weeks.
Q5:How to send the encoder ?
A: By express, like DHL, FedEx, TNT, UPS, EMS, etc. If you need, we can also arrange the shippment by air and by sea.
Q6: What's certificate do you have for encoder?
A: We have CE, ISO9001:2008 certificate.
Q7: Can I get a customized encoder?
A: OEM, ODM service are available.
Q8:Can I have a sample encoder for testing?
A: Actually we have a very good price principle, when you make the bulk order then cost of sample will be return to you. The price
is the same for 1-30 sets including the sample
Q9:How can i get the after-service?
A:We will send you the spare parts by free if the problems caused by us. If it is the men-made problems,we also send the spare parts,but you should pay. For our range hood motors it is lifelong maintenance.
Q10:Do you have inspection procedures for encoder ?
A:100% self-inspection before packing
Q11:Can I have a visit to your factory before the order?
A: Sure,welcome to visit our factory.
Here is our factory address: No.996, Qianjin Road, Chaoyang District, Chanchun, China
We can pick you up in the airport.