Q1: Are you a manufacturer, trading company or a third party?
A: We are a professional manufacturer of plastic garden products more than 30 years.
Q2: How can I get a sample?
A: You can get samples by contacting our sales. Normally the sample is free, but the freight has to be paid by the customer.
Q3: How long is delivery?
A: This according to your order quantity and our existing inventory. Generally delivery time shall not exceed 14 days after deposit.
Q4: Can you provide OEM service?
A: Of course, we can customize different colors and Logos, even the materials sometimes according to your requirements.
Q5: What is the MOQ?
A: It depends on your order items and our current inventory.
Q6: What is your terms of payment for new customers?
A: 1.Alibaba Trade Assurances T/T, Western union, PayPal, VISA.
2.Bulk order: T/T-50% deposit payment after order approval, 50% balance before shipment / or against B/L copy.
3.Small order: Western Union or PayPal or VISA.
Q7: How to transport it?
A:Packing: pallet, standard carton, woven bag or nude packing which according to different products and customers’ requirements.
Delivery: by sea, by air or by cheap express etc. According to customers’ requirements.
Q8: How can I get the best price with good quality ?
A:Our price is competitive. Usually, the price is depended on the qty. If your order is big, the price can be negotiable.
Q9: How can we check the goods are all well before package and shipping ? A:Before shipping , we will send pictures to you. And check everything is ok, then we pack and ship. This is our responsibility to every customer.
Q10: If we receive the damage goods, how should I do?
A:If you have any question after receiving the goods. Please feel free to contact us. Your feedback will get our promptly reply.