1) How to choose a suitable machine? And how to get a prompt quotation? RE: Please let us know the machine usage, we have professional design team who will make a reasonable scheme. When you send the inquiry to us, please kindly provide the below technical information:
a) Chiller type: Air cooled or water cooled b) Cooling capacity: Kcal/hr or KW c) Refrigerant: R410A or others d) Voltages and Frequency : V/PH/HZ e) Application:
2) Can your company produce non-standard machine?
RE: Sure, our factory has more than 30 years’ experience in design and manufacturing chiller, we also supply the machine based on the specification provided by the customers. You just need to give us your detailed requests, we will design and manufacture after communication and confirmation.
3) What kind of payment terms can you accept?
RE: We accept T/T, D/P, L/C. 30% Deposit, 70% balance will be paid before shipment.
4) What are your business range?
RE: We could provide non-standard unit design, machine manufacture, oversea project and after-sale service.
5) How about your after-sale service?
a)Provide customers with installation and commissioning online instructions. And we also provide local whole project installation.
b) Well-trained engineers available to overseas service.
c) Worldwide agents and after-sale service available.
6) Do you test all your goods before delivery?
RE: Yes, we have 100% test before delivery.
7) How to deal with the faulty?
RE: Our products are produced in strict quality control system, but if any faulty, we'll send new spare parts for free in one warranty year.
