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1. Q: Are you a factory or trading company?

A: We are a factory, specializing in the production of orthopedic brace and sports brace for more than 15 years.

We can guarantee our price is first-hand, high quality and competitive.

2. Q: How can I place an order?

A: You can contact any of our sales person for an order. Please provide the details of your requirements as clear as possible. So we can send you the offer at the first time.

For designing or further discussion, it is better to contact us via Skype, Trade Manager, WeChat, QQ or other instant ways, in case of any delays.

3. Q: When can I get the price?

A: Usually we quote within 24 hours after we get your inquiry.

4. Q: Can you do the design for us and OEM ODM?

A: Yes. We have a professional team with rich experience in gift box design and manufacturing. Just tell us your ideas and we will help to carry out your ideas into perfect boxes.

5. Q:How long can I expect to get the sample?

A:After you pay the sample charge and send us confirmed files, the samples will be ready for delivery in 1-3 days. The samples will be sent to you via express and arrive in 3-5 days. We could offer the sample for free, but you please kindly pay for the freight. When you place the order, the freight can be refunded.

6. Q: What about the lead time for mass production?

A:Honestly, it depends on the order quantity and the season you place the order. Usually 10-30 days based on general order .

7. Q:What is your terms of delivery?

A:We accept EXW, FOB, CFR, CIF, etc. You can choose the most convenient one for you.

8  Q:. What is the payment way?

A1)We accept Paypal, TT, Western Union, L/C, D/A, D/P, Money Gram, etc.

2)ODM, OEM order, 30% in advance,balance before shipment.

9.  Q:Where is your factory loaded ?how can I visit there?

A:Our factory is loaded in Anping County, Hebei Province China, which is near Beijing.

10. Q:How does your factory do regarding quality control?

A:To make sure customer buy good quality material and enjoy good service from us, we will send samples to our customers for quality check before they place the order.

Before shipment, our Shiheng Medical staff will check the quality of goods piece by piece. Quality is our eternal pursuit and promise.

We can also do as following

1.Real factory with machines and skilled workers

2.Experienced staffs in foreign trade; high quality Service

3.We can accept small order and OEM/ODM order

4. Customized Logo, washing label, package, color card and color box are acceptable

5. With the help of our professional designers and skilled workers, your special requirements can be also met.

6.High level quality,with CE and ISO certification

7.Competitive price and fast delivery, all shipping method are accepted

8.Various payment methods: LC,TT,Western Union,Money Gram and PayPal

9.Long time warranty and after-sale service

10. It is our will to grow bigger together with our customers