Q1: Are you factory?
A: Yes, we are professional manufacturer of ceiling fan light in domestic marketing for ten years. We have R&D department and develop new items every year. We have our own brand FENGYUN and can offer both OEM & ODM. Many of our products have already patent applied. Since end of Y2019 we start to export , Welcome to ask for further more.
Q2: Can I have a sample order?
A: Yes, of cause. For the now being we have 38 distributors in China, in this case we have some items in stock. We welcome sample order to test and check quality, mixed sample and trial order are also acceptable.
Q3: How long is your lead time?
A: For ready stocks and sample orders, goods will be delivered within 3-5 working days against payment received. For mass production, usually it is 15-30 days depends on the different products. Large quantity would be negotiable.
Q4: Can I print my own logo on your products?
A: Yes, customized orders are welcome. We have a strong R&D team to quickly meet your requirements. We can offer both OEM & ODM. Your logo can be printed on the products, color boxes, and cartons. But please inform us formally at least 15days our production and confirm the design firstly.
Q5.Do you offer guarantee for the products?
A: Yes, the motor is guaranteed for 10 years and the whole machine is guaranteed for 2 years warranty.
Q6. How quickly would we get a sample from you? Charges?
A: Within 20-35 days for the new development samples when requirements are ready, within 3-5 working days for normal items. Double charge for the new develop samples. Equal charge for the normal items. All sample fees will be returned to customer when place bulk order.
Q7. What certificate you have?
A: Our products have got CCC, CQC certificate, and many products have already patent applied. We can apply for CE, CB, ROHS, UL, ETL, SAA...if needed.
Q8. What payment methods do you support?
A: T/T, L/C, Alibaba credit insurance order payment would be accepted.
Q9. How can I get detailed specification regarding your products?
A: Please contact us via mail/ wechat/ ali chat or leave message for your interested items and requirements.
Q10. Do you have MOQ limit for the product order?
A: Normally items our MOQ is 50sets, customized items at least 200sets. The price will be more discount if more quantities. For the now being we have 38 distributors in China, in this case we have some items in stock. This case, you can place trial order mixed for items if we have stock.
Q11. How do you ship the goods and how long does it take to arrive?
A: If you have agent in China, that would be more convenient to arrange. Or not we usually ship via DHL, UPS, FedEx or TNT, it will takes 3-5days to arrive but will cost high depends on the detail location. Airline and sea shipping also optional but will take long time.
Q12. How to proceed an order?
A: Firstly, please contact us via mail/ wechat/ leave message for your requirements; Secondly, we will quote you within 2days for normal items; Thirdly, confirm the price and the samples if needed; Finally confirm the packing requirements and arrange the mass production when receive the deposit.