Q1. Do you have different quality for different kind of Material?
A1. Yes, according hardness of Material and Material's feature, we have different typology respectively.
Q2. If we need technical support, can you offer us?
A2. Yes, we have an experienced team, offering our customers additional benefits with specific advice, by our product managerment staff, engineers and technicians.
Q3. How can we be your agent in our country?
A3. Please inform us your detailed company, we will discuss and propose helpful suggestion for you, and to find the best solution for you.
Q4. Do you provide samples ? is it free or extra ?
A4. Yes, we could offer the sample for free charge but do not pay the cost of freight.
Q5. Is there cheap shipping cost to import to our country?
A5. For small order, Express will be the best, And for bulk order, sea ship way is best but take longer time. For urgent orders, we suggest via air to airport or by Express send to your door.
Q6. Which Express company you send? How many days we can receive?
A6. We are official partner of TNT, it will take only 3-7 days after we sent.
Q7. When you can reply to me when I send you an Inquiry?
A7. We promise to reply within 6 hours( including holidays) on receipt of your inquiry.
Q8. What is your terms of payment ?
A8. Payment<=1000USD, 100% in advance. Payment>=1000USD, 30% T/T in advance ,balance before shippment.The final way can contact us for negotiation.
Q9. How long is your delivery time?
A9. Generally it is 5-10 days if the goods are in stock. or it is 15-20 days if the goods are not in stock, it is according to quantity.
