Pre-sale Service:
1. Application Consultation: Our consultants are aware of the global application of marking, cutting and welding technology. We are always ready to provide you with information on product, price, technology, industry solutions , share our valuable knowledge with you and provide you a optimal proposal.
2. Visiting reception: You may make an appointment to visit the exhibition hall or visit the company on site , we will provide you with professional reception staff.
Sale Service:
1. Testing: Machine will be tested and adjusted before delivery; operation manual was included.
2. Installation: we provide friendly English version manual and installation video
3. Training: We provide free training on our site. Also we can send engineers to your factory for training, but you need to pay the round-way ticket, visa fee, local accommadation, etc.
After-sale Service:
1. Warranty: we provide one-year warranty under normal operation, whole life service . Within Warranty period , if equipment has failure or parts damage ( excluding human factors and force majeure), we shall provide repairing solution ,if customer requires our engineet on site reparing ,customer should pay for engineer’s travelling cost .Round -way air tickets ,local accommadation and transportation and visa charge etc.
2. Online service: 24 hours Technical support by phone, e-mail, Wechat or Whatsapp.