We think maybe you are worrying about these
Q1. This is the first time to use cnc router machine,is it easy to operate?
Yes, it is easy, if you can draw with software, the machine operate is no problem, because we will support:
1).English guide video and instruction book are sent to you free together with the cnc router.
2).Free training course in our factory. Engineers are available to serve overseas but all the expense needs being paid by your side.
3).We have our own after-sales service team,24 hours technical support by calling, video and email.
Q2. What’s the guarantee, in case the machine breaks down?
The machine has 1 years' guarantee. If it breaks down, generally speaking, our technician will figure out what the problem may be, according to client s feedback. Parts except for consumable parts will be replaced for free if the problems are caused by quality fault.
Q3. What’s the trade term?
Both FOB and CNF/CFR/CIF is OK.
Q4. What’s the payment terms?
1)T/T, means international bank transfer. 30% deposit, we produce the machine for you. 70% before shipping.
It is convenient and fast.
2)Alibaba Secure payment. Reliable and safe, Alibaba will charge a little handling fee.
Q5. How about the documents after shipment?
After shipment, we will send all original documents to you by DHL, including Packing List, Commercial Invoice, B/L, and other certificates as required by clients.
Q6. Do you arrange shipment for the machines?
Yes, dear esteemed customers, for FOB or CIF price, we will arrange shipment for you. For EXW price, clients need to arrange shipment by themselves or their agents.
Q7. How about package?
Water-proof film is covered on machine body with foam protection and solid seaworthy wooden box with fumigation without inspection.
Q8. How about delivery?
With 3,000Sets annual production, we keep enough stock in factory with fast delivery. Exact date is confirmed by related sales.
Q9.How to choose a suitable machine?
You can tell us the working piece material, size, and the request of machine function. We can recommend the most suitable machine according to our experience.
Other kinds of payment we can consider if acceptable for us.
Q10.This model is not suitable for me, do you have more models available?
Yes, we can supply many models. such as advertising cnc router, metal cnc router, wood cnc router, stone cnc router and so on. Replacement of some part based on your need. The above are most popular. If it can not meet your requirement, then tell us. We have the ability to make specially according your requirement.
Q11. How to choose a good machine?
1)Machine quality.If you plan to choose a so cheap machine,maybe the quality is bad.And you have to order another machine after you use it for a period.This situation will have a bad effect on your producing.So the quality of the machine is most important factors to choose a machine.
2)Future more,aftersales service is very important, too.Good aftersales service represent the image of a company .After you use the machine and find some problem of machine,
a good after-sales can solve it effectively and protect the rights of consumers’.
3)The third is technical support.Because of time difference,there is a big problem to communicate with the seller. When you need help, maybe it is the sleeping time for the sellers. So the effectively contact information and serve is also useful to you. Other sellers maybe can not do this, but our company can provide 24th service a day,we could go to your place to help you solve some problems if necessary.
4)The last is company. In order to ensure their image, a company with good reputation usually can produce good quality machine .As our company, we specialized in CNC machine is more than 10 years, the professional engineer teams,the ad