1. Q: Can I have a sample order?
A: Yes, we welcome samples order to test and check quality. Mixed memory or colors are also acceptable.
2. Q: Do I need to pay for samples and shipping cost.
A: Yes, buyers need to pay for samples and shipping, yet they will be refundable if order is placed finally.
3. Q: What is the lead time?
A: Sample needs 2-4 working days, mass production time needs 5-7 working days for order 1000 pieces.
4. Q: Do you have any MOQ limit?
A: Our MOQ is 20 pieces.
5. Q: Do you have any data uploading services?
A: Yes, we provide data preload, non-erasable content, custom icon creation, and USB serialization services.
6. Q: How do you ship the goods and how long does it take to arrive?
A: We usually ship goods by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive.
7. Q: How to proceed the order if I have logo to print?
A: Firstly, we will prepare artwork for visual confirmation, and next we will produce a real sample for your second confirmation, if sample is ok we will go to mass production.
8. Q: Do you offer guarantee for the products?
A: Yes, we offer 3 years guarantee for all of USB.
9. Q: Which is the best payment methods to us?
A: In Alibaba we suggest Trade Assurance Order, that protects your Alibaba.com orders.