Q: There are black traces on the ladder telescopic pole?
A: This is lubricant that does not affect product use.
Q: The ladder was scratched.
A: Due to the large size and weight of the product, there may be scratches during transportation.
Q: What should I do if it cannot close automatically after pushing the close tabs?
A: Press hard again or gently tap the top crossbar with your hand.
Q: Will it bend or shake when 220lb people climbing?
A: There is micro gap between any telescopic ladder steps tube and the tube. Therefore, all telescope extension ladders will be a little shaky or bending.
Q: What should I do if the ladder is broken?
A: You could provide pictures to us. We will check if it can be replaced with parts. If not, you can apply for a return.