Q: Are you a manufacturer or trading company?
A: We are a factory.We are professional manufacturer of medal, coins, key chain, lapel pin, badge, and related gifts & souvenirs product in Zhongshan City, China.
Q: What are your main products?
A: medal, key chain, lapel pin, badge, coins, promotional gifts and other souvenir products
Q: Can I get some samples ?
A: We are honored to offer you samples, but shipping fee charge is required.
Q: What is your payment terms?
A: 30% deposit, 70% balance pay before shipment. (over 1000USD) Full payment for less than 1000USD
Q: Do you provide OEM and ODM product?
A: We can offer OEM&ODM Service.meet your special needs.
Q: Which certification do you have?
A: Our products have passed the CE, ROSH, and could pass EN71, REACH Certification for optional, for more details, please contact our service.
Q: Can I have a “Quick Order” or ”Rush Order”?
A: yes, but before place order, please check with our customer service, they will arrange it for you.
Q: Do I need to pay mould fee, for same product second order?
A: for mould, we normally keep it for 2 years, and if you do order constantly, we’ll maintain it, and no, you don’t need to pay
for mould fee.
Q: Do I need to pay for Artwork?
A: No, we offer artwork for free, if you are not sure what effect would you like to have, just let our service know it, they will
show you the artwork effect.
Q: What could I have for shipping?
A: We could offer delivery service as express service (DHL, FedEx, UPS, TNT, EMS)or economic service option. For economic service, please contact our service for more information.