Purchasing
01. How long can I get the reply?
You will get a reply within 12 hours when you sent an inquiry to us by .com.
02. How to ensure quality?
Please do not worry about that, 100% being tested or inspected before delivery, and offer services after sales
03. What kind of warranty JQX offer?
JQX provides 12 months warranty for the mobile phone parts, and 3 months warranty for mobile accessories.
Payment
01. What payment terms are available?
JQX accept the payment by: T/T, Alipay and Cash,any other question, please don't hesitate to contact our business representative.
02. How to deal with the bank fee of the payment?
Costs incurred in the purchaser's bank,shall be borne by the buyer;costs incurred in supplier's bank,is to be borne by the
supplier.
Shipment
01. How long will it take to deliver goods?
We will start preparing goods upon receipt of buyers’T/T copy. After receiving your full payment,we will deliver the goods within
the deadline which both parties agreed.
02. How about the package for the products?
JQX packing or customized packing.
03. How to choose the best transport method for the products?
A. Spare parts:suggest express delivery like DHL,UPS,FedEx,TNT and EMS,JQX enjoys very good discount.If customers have their own
shipping account,transportation fee is paid by such accounts are also welcomed.
B. For big order,we will arrange to ship by air or by sea.
Risk Control
01. How to deal with the damaged goods in transportation?
If the product problem is caused by us, such as the products get missing, the products were sent to wrong place, JQX would
compensate for all.
02. How to deal with Customs clearance problems?
If the problem appears in our Customs, we’ll be responsible, if it appears in clients’, we’ll try our best to cooperate with
customs to solve the problem, such as offering the clearance document and other things we can do.
03. What conditions should be considered to return goods.
A. Goods were delivered by JQX.
B. Goods are within warranty.
04. How long will JQX take to deal with the returned goods?
JQX will provide the first feedback within 5 working days.
Warm Tips:
Mobile phone parts must pack as originally delivered, original label must not be removed, also any of the parts can't be used or
damaged deliberately.
05. How to deal with the responsibility when the goods are in transportation
Youwould bear the full responsibility for shortage of goods if the goods are checked by any custom during transportation. If goods
are lost because of having been detained by custom in China, all loss thus occurred should be borne by JQX; if missing or detained
of goods are occurred in other country except China, all loss should be borne by you.