1: Are you a manufacturer or a trading company? We are a manufacturer, providing OEM & ODM service.
2: What are your main markets?
North America including the US and Canada; Europe mainly including Germany, France, the UK, Spain, and Italy; South East Asia including Mainland China, Japan, Korea,
3: What is the delivery date for a sample?
Usually about 1-3 days by UPS, FedEx, or DHL for items with general requirements.
4: Are your products conforming to our standards?
Yes, All products from AromaNano with certifications of ISO 9000, CE, ETL, REACH,ROHS, FCC, SASO, and passed the factory audit of BSCI.
5: How do you control the quality?
We control the product quality by IQC, QA on production lines, 100% aging testing before packaging, and FQC before warehousing finished products. We strictly follow the whole quality standards set by ISO 90001.
6: What’s MOQ?
Normally our MOQ is 1PCS, but 1000PCS for new models and even smaller trial orders for certain items are acceptable.
7: How do you ship the goods and how long does it take?
We usually ship by DHL, UPS, FedEx, TNT. It usually takes 4-5days to arrive. By air, by sea are also acceptable.
8. What’s your warranty?
1 years warranty, one year longer than others! Our branch in Los Angeles will provide professional after-sales service.
9. Do you accept OEM&ODM orders?
Of course, we do. The MOQ is 1PCS for the customized services (include color, Logo, package, new model).
10.How about your lead time?
For sample 7 days. For bulk orders 30 days usually. If you place an order in a peak period, maybe it will take longer. But we will do our best to reach your requirements.