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Warranty

One year warranty for all the products, any unit which proves defective during the validation period will be repaired without charge for parts or replaced.

The end user is responsible for all freight charges .The warranty does not cover any incidental, accidental or consequential damages arising during using.

Feedback&Rating

We sincerely appreciate your business .We will offer you a small gift. If you are satisfied with our products and service, please offer us a Positive feedback and 5 Stars rating. Your recognition will make us more confident to develop our business and serve you better.

If you are not satisfied by any reason, please feel free to contact us, communication is much more efficiently than opening a dispute.Our customer service and tech support will do our best to offer you a satisfied solution.

Warehouse 

Shipping from Spain/US/Italy/France/Russian warehouse will be FREE of customs tax.

Spain/US/Italy/France/UK/Russian warehouse only ship to local address.

1.Normally the goods will be sent within 5-10 working days after your payment is verified by Alibaba.

2.Please check your address and contact number is right, especially check your post code and city is correct information, otherwise your parcel won't be ship out.

3. The buyer shall have the customs clearance capability, and we aren't responsible for all the local customs clearance fees of the buyer.

Q1: What is your company’s competitive advantage?

A1: TOLLAR VISION is a professional manufacturer of R&D, Production, and Marketing (3 in 1) in security camera system and solar light camera more than 10 years.

A.Service:OEM/ODM orders are welcomed!

B.Certificates:RoHs,FCC,CE,EMC,PSE and ect.

Q2: How about your company's production capacity?

A2: Complete HD-Camera: 80,000pcs/Month.

Q3: What's the MOQ?

A3: Online order:2Pcs/Model

OEM/ODM:Our minimum order qty is 100pcs each model, but we accept small order as trial order.

Q4: What is your delivery time?

A4: Complete HD-Camera system:

A) Within 3-5 working days for samples order,

B) Within 7-15 working days for bulk order.

Q5: What shipping method can i choose? How about the shipping time?   

A5: For EU / US order, by local express about 1-3 days.

For small order, by air express like DHL, UPS, TNT, FedEx ,Aramex and etc, about 3-7days.     

For big order, by air about 7-12 days, by sea about 15-35 days.

Q6: How about your warranty?

A6: Warranty is 48 months, life-time maintain!

Q7: Why we select TOLLAR VISION ?

A7: 0 Risk Policy: return within 7 days for any dissatisfaction.

Q8: How can you guarantee your quality?

A8: Normally we will send you a sample to confirm everything first. We will make the big order exactly the same as you request. The order can be also placed through alibaba trade assurance, it can guarantee the quality and delivery, if it has quality disrepency, Alibaba will help you and return the money to you.

Click Here for a Free Sample!