1. Q: Are you a trading company or manufacturer?
A: We are professional Beauty Instruments manufacturing factory. We have rich experience in handling orders for heavy
buyers with professional process.
2. Q: Do you provide samples testing? Is it free or extra fee paying?
A: Usually we provide you free sample for 1-2 PCS (Except for customization), the shipping cost needs to be charged. But pls don't worry, we have cooperation with express company, so the cost will be reasonable.
3. Q: Can I print my brand logo on products and cases?
A: Yes, we can customize it for you. Just send us the trademark information and we can make sample pictures for your confirmation.
4. Q: Do you have a MOQ?
A: Yes, different products have different moqs. For more information, contact customer service.
5. Q: How to solve the problems or quality problems of the received products?
A: If there were any problems, just feel free to inform us, we will help you to solve. If any quality problems, free replacement.
6. Q: When is the delivery time?
A: Delivery times are mainly based on what you ordered. For stock order, we can ship within 10 days. For production order,
normally needs 45-60 days.
7. Q: What if I have paid for an order and was notified that the item is out of stock?
A: All items available for online purchase are not guaranteed to be in stock at the time of order processing. If we are unable to fulfil your order, you will be notified at the earliest time and rest assured that you will be offered an alternative or given a refund for the unavailable product.