Q: Are you a factory or trading Company?
A: Yes, we are a factory located in Dongguan, but we are also working as an agent because of business expansion.
Q: Do you accept OEM or ODM orders?
A: Yes, We do. We have our own sample room and development team as supporters.
Q: Can we print / emboss / Laser / embroidery our logo/website/company name on products?
A: Yes, please advise the size and Pantone Code of the logo.
Q: Are your samples free? When should sample fee be paid?
A: Sorry, samples have to be paid, but if we get orders which meet our MOQ, the paid sample cost can be refund. Generally, we only start making samples when the sample costs are paid. However, this can always be discussed case by case when it comes in actual situation.
Q: What's the lead time for both samples and regular order?
A:Samples: Generally, the lead-time is about 7-10 working days, it also depends on the total development styles.
Regular orders:1)For existing styles with existing material, the lead-time is 25 – 35 working days, it also depends on order quantity.
2)For customized styles with newly developed materials, generally lead-time is 75 – 90 days, it also depends on order quantity as well.
Q: How do your factory do regarding quality control?
A: Quality is 1st priority. During each process of production from materials into warehouse to finished goods out of warehouse,
our quality control team always stand by for inspection from materials, cuttings, panels, semi-productions, finished productions,
packing, till goods delivery.
Q: Do you inspect the finished products? How?
A: Yes, our QC team will inspect the finished products either by AQL standard or proceed 100% inspection. Also we invite 3rd party to do the final inspection based on customers’ requirement.