Q: What is the MOQ (minimum order quantity)?
A: One.
Q: What payment terms does your company accept?
A: Currently, we accept T/T (Telegraphic Transfer) and Western Union. Once the order is confirmed, 50% of order amount shall be paid as the deposit to start production. After the production, remain balance shall be paid before shipment in order to keep everything moving forward, and buyer is obligated to notify us any payment by sending the bank receipt to us.
Q: What is difference between silicon and fiberglass?
A: The silicon rubber dinosaur is animatronic with movements (mouth opening and closing, eyes blinking, etc.), but the fiberglass dinosaur is static.
Q: Can the dinosaur models be used outdoor?
A: Yes, especially, the silicon rubber are in good quality, which can withstand outdoor elements like rain, snow, sun, cold and hot weather resistant from -20 °C to 70 °C (-4 °F to 158°F).
Q: Can you make something that is not in your catalog?
A: By far, we can make almost all kinds of dinosaurs, cartoon characters, animals. We can also make lots of customized products, pls feel free to send us your pictures or your design.
Q: What is the lifespan of your products?
A: For the silicon products, it is about 10 years. For the fiberglass products, it can last forever indoor and outdoor.
Q: How long is the guarantee?
A: We provide up to 1 year guarantee. During this period, any breakdown or problem occurres, customers are obligated to send us photos or videos to help us to find out the problem, then we will provide solutions for you to fix it remotely and send you free spare parts if necessary. But shipping cost is of the customers' account.
Q: How many pieces can be put into one 20"GP container?
A: It depends on size of products. For 3m long dinosaurs, it is 8 pieces and 5m long dinosaurs, 2 pieces.
Q: Is it easy to get your products installed? How?
A: Yes, it is really easy. We will send you a manual to assist you to complete installation. If needed, we can arrange our engineers to help the installation.
Q: How do you pack and deliver your products?
A: Small size of products will be packed with air bubble film complete unit, as for the big size, they should be cut into several pieces (legs, head, tail, body), assembled in destination after transportation. Normally they are shipped by ocean, and they can also be shipped by air as per buyer's choice.
Q: What is the relationship between Dragon Culture & Arts Co., Ltd and Dinosaur Landscape & Arts Co., Ltd?
A: Dragon Culture & Arts Co., Ltd is the parent company and Dinosaur Landscape & Arts Co., Ltd is the subsidiary company. Dinosaur Landscape & Arts Co., Ltd is on behalf of the Dragon Culture & Arts Co., Ltd under certain circumstances.