Q1.What kind of service can you provide?
1.Customized Order
2.Drop shipping is available
3. OEM and ODM Service
Q2.How can I check the product quality?
1.We can send you some video ,please contact us,we will show you during our working time
2.You can buy a sample for quality test,sample time 3-5 days after payment confirmed
3.We have online store,we can sell single product to you,Online payment supported
4.We will attend some show at your local place at some time,please contact us for more details.
Q3.What is product warranty?
2 years (LED for 1 year only)
Q4.What if there is defective product?
A:Principle :"To decrease loss for both sides"
1.Remote Support first
2.if remote support can not work,
2-1.For small QTY, we will deduct the cost in the next order
2-2.For large QTY, we will accept return of items
2-3.If item return,to save the cost of shipping,we advise sending back parts that defective.
3.We are cooperative to help solving the problem even it is not our fault.
4.More details,please contact us
Q5.Time for production and delivery?
1.Sample 1-3 working days
2.Mass production 7-15 working days
3.Delivery time:Via Express delivery ,3-7 working days
Q6.If I want to order,what information should I provide?
A: information for invoice,
1.enterprise name or individual name
2.address with zip code
3.phone number
4.tax number needed specially for some areas