Address: No. 151, Lot C3, Nguyen Canh Di, Dai Kim, Hoang Mai, Hanoi, Vietnam
Website: https://lamkhang.vn/
Contact person: Ms. Tracy Nguyen - International Sales Manager
Tel/ Whatsapp: +84 969 717 230
Email: export2.lamkhang@gmail.com
Address: No. 151, Lot C3, Nguyen Canh Di, Dai Kim, Hoang Mai, Hanoi, Vietnam
Website: https://lamkhang.vn/
Contact person: Ms. Tracy Nguyen - International Sales Manager
Tel/ Whatsapp: +84 969 717 230
Email: export2.lamkhang@gmail.com
Q1. Where is your factory?
A1. We have 3 factories
Factory 1: Dan Nhiem village, Khanh Ha commune, Thuong Tin district, Hanoi
Factory 2: Giap Ngo village, Chuc Son Town, Chuong My district, Hanoi
Factory 3: Xuan Lai commune, Gia Binh district, Bac Ninh
Q2. Would you send me a sample to check the quality before ordering the bulk ?
A2.Sure. Samples are welcomed to test. Please contact us for the samples.
Q3. May we have our brand / logo on the product package?
A3.Sure. Customized are ok if quantity arrived 3000 boxes
Q4. What's the lead time?
A4: 3 - 4 days for bulk order
Q5. How do you ship the goods and how long does it take to arrive?
A5: We usually ship by DHL, UPS, FedEx or TNT for samples. It usually takes 3-5 days to arrive.
For the official order, Airline and sea shipping.It usually takes 15-40 days.
Q6. How to proceed an order?
A6: Firstly let us know your requirements or application.
Secondly We quote according to your requirements or our suggestions.
Thirdly customer confirms the samples and places deposit for formal order.
Fourthly We arrange the production.
Q7: Do you offer guarantee for the products?
A7: Yes, we offer 1-2 years warranty to our products.
Q8: How to deal with the faulty?
A8: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%.
Secondly, during the guarantee period, we will send new parts with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.