1.It's our first business, how do I ensure your quality ?
1st confirmation: SANTU will send you free samples and good quality speaks for itself!
2nd confirmation: Before the bulk order, we can provide pre-production samples according to your demands. During production, you are welcome to check by video at any time, or a third-party inspection agency to inspect the goods before shipment.
3rd confirmation : If there is indeed a normal defective rate of product after our successful cooperation, we will arrange the same amount of high quality products to try our best to reduce your money loss and deadline risk.
2.Are you a factory or a trading company?
SANTU is a high-end export brand of FANGCHENG GROUP. We have our own factory Fangcheng Tools Co.,Ltd, we also operate all supporting facilities for every process, from forging, heat treatment to machining and manufacturing handles, all of which are completed by our own factories, allowing us to better control costs and product quality, and also endues us great advantages in the guarantee of the delivery.
We provide "all-in-one solutions" for all series of hand tools. We provide you with superior quality and guaranteed satisfaction, you will never overpay again.
3.Are there other products not listed in the catalog?
SANTU provides more than 20,00 different types of hand tool solutions. If you cannot find the exact product you are looking for, please contact us TODAY , we will be happy to develop with you and become your long-term trustworthy Chinese factory!
4.Is there a MOQ?
No moq, but In order to save your precious time and energy, and considering the opportunity cost of our factory, we do not
recommend the small batch cooperation model, but we will provide you with the most suitable solutions with the right number according to your actual requirements and our factory real situation. The Win-Win Cooperation is the ultimate goal of SANTU!
5.Can I get free samples?
SANTU can send free samples. If the cost of express delivery is high, we will discuss with the customer whether we will share the cost of sample transportation or reduced in bulk order.
6.How long will I receive the quotation?
For most items, once we know the size ,the material,the package way and quantity, we will provide you with a quotation within 8 hours.
7.Can I customize the design?
It is highly appreciated that you can provide us with detailed designs and your business ideas. We design and build each project according to the needs of individual customers, so as to establish a Long-Term Cooperative partnership. We focus on creating high-quality innovative and environmentally responsible designs for you to highlight the advantages of your products.
8.Can I send an inquiry and get the SANTU solution today?
If you send email, WhatsApp, WeChat to contact us, we promise to reply to you within 8 hours! WhatsApp is the best because we all 18 hours online:)
