1:Can i process my order through alibaba?Yes,all orders are protected by Alibaba Trade Assurance,you can get full protection from payment to delivery under Trade Assurance.You can get more information regarding Alibaba Trade Assurance by https://tradeassurance.alibaba.com/?spm=a2700.8293689.0.0.2ce267afRqKpS7&tracelog=footer_ta
2:What is your warranty?
We provide 1 year warranty but lifetime free maintenance service.The spare parts for free replacement in the warranty period.
3:What can i do if the machine got problem?
All problems can be fixed by take replacement for new spare parts.The remote video support is available for some urgent issue.
4:Can i order one sample for trial?
Yes,most of our models got current stock,we accept sample order.
5:Can i design the machine with my own logo?
Yes,we can provide free customized graphic design.
6:How long can i recenve the order after payment paid?
It depends on the order,normally it takes 15-25days for delivery.
7:Do your machines support my country currency?
It depends,the current payment system support most currencies in the world.Please contact our sales person to confirm before place the order.
8:Can i buy and install the payment system parts in our local?
Yes,most countries got the agent for the payment system parts(card reader/bill validator/coin changer etc),so you can buy from your local agent directly,but we suggest you to take everything included from us for sample order,as we can test the payment system parts with our machines before shippment.
For more questions pls contact our sales department,thanks!!