Q1. Your company is a trading company or manufacturer / factory?
Our company is a manufacturer / factory. Our factory is in Bai Yun District, Guangzhou, China. Welcome to visit our factory at anytime !
Q2. What materials of your machines are made of ?
Our machines are made of high class stainless steel 304, stainless steel 316 or 316 L, carbon steel, Al alloy, etc.
Q3. What brands of the electronics and pneumatic parts your machines adopt?
We can use both domestic brands, joint venture brands and world famous brands, such as, SIEMENS, SCHNEIDER, MITSUBISHI, TAMAGAWA, PANASONIC, SMC, AIRTAC, SICK, OMRON, SUNX, RED LION, and so on.
Q4. What power voltage do your machines work with?
Usually, our machines work with AC220V 1 phase, 50/60Hz, or AC380V 3 phases, 50/60Hz. But, we can also make the machine with the power voltage our clients required, such as, AC110V, AC240V, etc. Please tell us, what is the exact power voltage available in your city before you purchase our machines.
Q5. Do your machines work with compressed air?
Yes, some of our machines have to work with compressed air, the standard is, 0.6MPa to 0.8 MPa, consumption is various from 0.2 to 0.45 CBM per minute depends on the sizes of the machines.
Q6. What is the payment term your company accepts?
Usually, we accept T/T or in cash, 30% of the total payment as prepayment / deposit, the remaining 70% will be paid off before we deliver the machines.
Q7. How long it will take if I put an order of your machines?
The delivery date depends on the sizes and complexity of the machines you order, various from 5 to 50 working days after we receive the prepayment / deposit from our clients.
Q8. How do you pack your machines before transport / shipping?
Firstly, we clean the machines with anti-rust oil / grease, then, we wrap the machines with anti-moisture plastic film tightly,finally, we pack the machines with solid wood or timber cases that suitable for long distance or sea way transportation.
Q9. Do you provide the maintenance service?
Yes, we provide maintenance services, because regional difference, we can provide you the services by Email, telephone, express or internet online tools.
Q10. Is there a warranty and which period of validity does it cover?
We provide one year warranty for all of our machines, the validity time is from the day on which the machines leave our factory to your factory in one year.
Q11. If any part of the machines broken, how we can get the new replacements?
During the warranty period, if any part broken because of the quality defect or unqualified process, we will send the new replacements to you at our expense. If it exceeds the warranty term, or caused by users’ unreasonable operations, or irresistible factors, or any change unauthorized by our company, the users will have to pay for the new replacements.