2.Q: Lead time ( after payment is confirmed)
A: Sample: 1-10 working days
Volume: 3-60 working days
3.Q: Payment
A: T/T , Western union, L/C, Credit card, and Cash
4.Q: Warranty
A: 12 months warranty ( Please find more details via our datasheet by item of Limited Warranty)
5.Q:RMA Process
A:Claimed by cliens with photos or videos → Sales rep of Osptek confirm if have questions
→ Sales rep issue RMA No to clients if confirmed by QA → Return to Osptek → Formal
report after goods received by Osptek → Clients confim the analysis report → Proceeding
as per the Report both agreed
6.Q:Notes
A:Please check both appearance and function of products prior to installation.
Any damage caused by improper use or unprofessional installation is not covered under warranty.
7.Q:Custom
A: You could let us know the concrete requirements then we will design and confirm with you.