Q1:Do you offer the demo kit for testing?A1:Yep!Demo kit is available,which includes the demo software, base station, five different sizes of label and accessories.
Q2:Do you offer SDK?
A2:Yep!Our SDK is in. Net version and .Net core version.
Q3:Could we get a sample of electronic shelf label?
A3:Sample is available,but the price tag can't work without software and hardware.
Q4:What is the expected lifespan of this battery,provided you have a continuous refresh(may be every 1 hour)or as per your set timing?
A4:Battery:3.1V~3.2V 600MAh=>580MAh=>500MAh
500MAh for 20K times
20000/10/365=5.47 years
The battery of our ESL is a non-rechargeable and quick release.
Q5:Do I necessary to use your software to make the tag work?
A5:Not necessary. We will offer the SDK to you, you can develop your own software or integrate your own system(POS/ERP).
Q6:Which language could I display on the labels? Is there a way to send a png/jpg programmatically to base station which then sends it to e-tag?
A6:Our electronic shelf label is the dot-matrix epaper display, it can display any information that you need.
For example:QR code,Bar code,logo
Q7:Can you explain why the label has LED light colors on the left hand side ?
A:The function of LED light:
B.Remind the information is update completed
C.Product Promotion
D.Inventory Reminder
Q8:If the software is demo mode, which is the limitation?
A8:Demo version VS Commercial version. Demo version software no database, can't store the goods' information, only can control 50 pcs tag.
Q9:How many kinds of software can you offer?
A9:We have 4 kinds of Electronic shelf label software for our customer use:
1)Demo software:For testing and display basic function
2)Stand-alone store version software(eShop):Apply in one retail store
3)Chain store version software (eretail):Suitable in Multiple stores
4)Cloud version software:Deal with a Big Database
Q10:What is the difference between ESL(433MHz) and Bluetooth Label(2.4GHz)?
A.The frequency is different.
B.The protocol is different
C.Different communication modules
D.The transmission distance is different.
Payment
1.Please create a personal buyer account before you buy from Alibaba
2.Write your email address, when place an order.
3.Go to your email and click the link, “Send Initial Payment / Pay Balance “or “go to pay" ,
4.Then choose “+Add a new card to pay in USD ($)"
5.Fill in the bank card information, "Confirm and Pay" , that charge from your card directly, place an order successfully
Shipping
1.Delivery time: 1~3 working days after payment
2.Main mode of transport: by express, DHL, UPS or FedEx. Other mode of transport also support
3.Get tracking No.: The tracking number will send to you once our forwarder deliver the goods to the express company, it need around 1~2 days.