Q1. How does your factory do regarding quality control?
A:Quality is priority. Fast Long people always attach great importance to quality controlling from the beginning to the end.
1. All raw material we used are best;
2. Skillful workers care every details in every process;
3. Quality Control Department with 10QC specially responsible for quality checking in each process.
Q2. Can you custom my size?
A: yes, please offer your size in CM(or in inch).
Q3. What fabric to make the bedding set ?
A: It's made by 100% mulberry silk fabric .
Q4. About customs and tax
A: Freight needs to be paid by the customer. We don't responsible for buyer country customs tax and clean customs . If buyer refuse to pay tax , and parcel send back , buyer need to pay for shipping fee and all the lose because of refusing paying tax.
We will try our best to help clients clean customs , buyer should tell us all certificate their customs need when they make order. But if cargo arrived destination port , and need other certificate we can not offer , buyer should responsible all the lose .
If parcel ship to buyer forwarder , seller will not responsible for any shipping risk from China to buyer. Fur sure , we will try our best to give our best support .
Q5. Can I have a return or exchange?
A: Our Products are customized, it's difficult to resell,if not quality problem, we don't accept return.
1.The following situation is not quality problem , we don't accept return and refund, and please don't open dispute because of this .
A. It's 100% handmade , will be 1-2 cm different.
B. we will try our best to cut thread outside, but more or less will miss some , If you find some , please just cut it by yourself.
C.It will be pressed during shipping , please hung or iron , it will be fine .
D. It's 100% mulberry pure silk , It's smooth and soft , sometime thread may come out when sewing , We will try our best to avoided it , but more or less may have a little bit.
2. Only the following situation can get full refund :
A. If you test is it's not 100% pure silk , we will give you double refund .
B. very large place dirty , you can not used it . (A small gray dot and black dot not belong to quality problem. Garment quality control said: 100m allow 10 dots )
C . very large place broken , you can not used it . (1/2 thread out not belong to quality problem )