As for packaging: The machine is always wrapped with plastic film for waterproof, and then put into a standard exporting plywood case with foam around for shockproof.
As for shipping:
1. If you have shippers in China, we can send the machines to them for free.
2. If you want us to send the machines to you directly, we can send them to any main port of China promptly.
As a manufacturer with 15 years' R&D experience in China, we would like to offer any support you need as follows:
1. Immediate reply to your inquiry.
2. Detailed information of our products, and our company if you need.
3. Best quotation.
4. Immediate reply to your questions about our products.
5. Technical support, or alternative accessories if necessary.
Q: Is your company a trading company or manufacturer?
A: We are manufacturer. We are induction heating machine and induction melting furnace manufacturer with 15 years' experience. We've been working in the R&D, design, production of high frequency, medium frequency and super-audio frequency induction heating machines. Welcome to visit our factory!
Q: I need several kinds of heating machines. What's your main products?
A: Our leading products include IGBT high frequency induction heating machine, IGBT medium frequency induction heating machine, CNC quenching machine tool, IGBT medium frequency induction melting furnace, KGPS medium frequency induction melting furnace, open-type water cooling tower, closed loop water cooling tower, air-cooled chiller, etc.
Q: I never used machines of your company before. How is your products' quality?
A: The core device IGBT is imported from Germany and the main components are purchased globally. Our products have been strictly checked and tested to ensure their quality before leaving the factory. And they have been well recognized by our clients at home and abroad.
Q: I'm not familiar with the machine. I'm not sure if I can install and use it correctly.
A: Along with the machine, we will offer you a brochure with detailed information about installation and operation. If necessary, the instructional video is also available.
Q: The machine is quite heavy and it is electricity-powered. Is it difficult to be delivered abroad? Does it have risk of being damaged during the delivery?
A: The machine is wrapped in the plastic film for waterproof, and then put in the standard wooden case for export with foam for shockproof, and nailed at last. It has little risk of being damaged.