1. What kind of enterprise is your company?
Phenomenon Intelligent Technology (PIT) is a national high-technology company of China founded in 2018, ours main business is to design, develop or introduce interesting, practical and smart products to help people improve their life quality. PIT is both manufacturing and trading company, the design center located in Beijing and factory located in Guangdong province.
2. What is your production capacity of your factory?
We have sufficient production capacity for all ours products, in addition we have another two cooperative factories enable us to improve the production capacity in short time to meet customer's requirement.
3. How do you guarantee the quality of your products?
Our factory applys total quality control process, including incoming material inspection, semi-finished products inspection, process inspection, finished products inspection, reliability testing, sampling inspection before shipment etc. All critical materials and components are 100% inspected.
4. Do you provide OEM or ODM services?
Yes, we are able to do OEM or ODM according to customer's needs. OEM from logo customization, package customization to color and pattern customization. ODM from industrial design, mechanical design and function design to prototype and mass production.
5. What is the lead-time and shipping cost for normal products?
For normal products, the lead-time is within 1 weeks. The shipping cost and deliver time depends on the total weight of the products you ordered and the way it will be delivered.
6. What is your after-sales service?
We have one year (12 months) warranty for all kinds of products without man-made damage. If you find any original defect products or accessories, we will send you replacements for free in next order.