Q1. Can Shenzhen Lithium Valley Technology Co.,Ltd. ship battery out of China?
R1: Yes, we can ship to any country out of China, you can tell us your address to check.
Q2. How does Shenzhen Lithium Valley Technology Co.,Ltd. ship the LiFePo4 battery packs?
R2: For sample order or small battery packs, we can ship by express through Fedex, UPS, TNT etc. If whole parcel over 100KG, can ship by air or by sea, sea shipping is more cheaper. Customer can tell your nearest airport name and sea port name for Lithium Valley sales person to check the best option for you.
Q3. Can we put different LiFePO4 battery pack in parallel or series by ourself?
R3: Yes. The battery can be put in parallel or series by customers. But there are few tips we need to pay attention:
1> Make sure the voltage of each battery are same before put inparallel. If they are not same, charge them to the same rate.
2> Don't not put discharged battery and undischarged battery in parallel. This may reduce the capacity of the whole battery pack.
3> Advise us the target capacity of the whole pack if you would like to put them in series. We will choose the suitable BMS for each battery.
4> If you are not professional in parallel and series batteries, please don't handle the battery by yourself.
It may cause danger and hurt the cycle life of battery.
Q4. Can we put different LiFePO4 battery pack in series by ourself?
R4: You can buy big voltage directly from us. We suggest do not out them in series by yourself, it will hurt the cycle life of the pack.
Q5. Does your battery pack include BMS? Can we use it for car?
R5: Yes, our battery pack include BMS, you can use it for low speed car only or aux. power for standard car. Do not use it for standard car directly, that will need more complex design BMS for the pack.
Q6. What is your warranty?
R6: We offer 2 years warranty for all our battery pack. we ensure at least 2000 cycle life for the LiFePO4 battery pack, which means, after 2000@80% DOD, there will still around 60% capacityt left. You can use it for at least 5 years for normal 1 time charge and discharge everyday.
Q7:Your warranty is two years, but I want three years.
R7:About the warranty period of the battery is 2 years, because after 2 years, the failure rate of BMS will greatly increase and damage the cells. If you want to increase the warranty, we will increase the price of battery according to your application.
Q8:How do you control the quality?
R8: We have ISO9001 certification, from incoming materials to production, then to delivery, there are corresponding QC
control.Battery cells need to be divided before assembly, aging test will be conducted before the battery pack leaves the factory to confirm that it is normal before shipment.
Q9: What is the advantage and disadvantage of NMC, LiFePO4, LTO battery ?
R9: LTO has the longest life, good at both low temperature and high temperature, high price, good consistency, large size, very safe,no explosion
LiFePO4 has long life, good at high temperature but not good at low temperature, weak consistency, bigger volume than NMC, safe, no explosion
NMC: good consistency, high density and small volume than LiFePO4, it's not safe as LiFePO4 and LTO, may explode.
Q10:What is the common application of your battery?
R10: Our products are commonly used in AGV,AMR,UPS, RVs, yachts, fishing boats, golf carts, Telecom Base Station, electric tricycles, solar systems, and auxiliary power supply systems for cars or bus and etc. There is many applications we can talk more details.