11.6inch 3G/4G LTE 2SIM 4G+64GB Tablet Android 8.0 Tablet with Magnetic Keyboard Case

Quality Assurance
1. Products can replace free under conditions within one month after sale, in the precondition of non-artificial damage.

2. Products can repair free within one year after sale if it can’t use due to quality problems, in the precondition of non-artificial
damage.

3. The warranty time is 1 year. Within warranty period, if under the correct usage, any product problem, we will offer the repair
service for free.

4. Warranty time is start with the date of manufacturer,if any special circumstances, the buyers can negotiate.

5. Even if within the warranty period, if the following occurs, certain maintenance costs will be charged:

a:The malfunction and damaged caused by incorrect use, the unauthorized repairs and alternation.

b:The damage caused by fire, flood, abnormal voltage, other natural disasters and secondary product damage.

c:The product malfunction caused by fall and transportation failures after purchase.

d:The malfunction and damaged caused by the other barriers(man-made factors or external device)

e:The repair after warranty period, we offer repair with part of the products: motherboard, screen and charging only the costs of
such components.

6. Repair products will finish within 7-15 working days when components on stock or special situation need check with sales representative.

7. All repair products shipping cost will be paid by buyer(Except buyer yearly order is over USD100,000.Seller can bear one time
one side shipping for buyer)

8. Battery will be guaranteed for 3 months

9. Defective allow arrange is 2%-4% for all of our products.

10. Any problems in the after-sales service, please contact us
directly.

Kowe direct is a smart tablet manufacturing company integrating production and R&D. We are committed to creating quality branded products and serving global retail & engineering users. We have our own software and hardware engineers who can undertake OEM & ODM orders. At present, we have cooperated with customers in Asia, Western Europe, South America and Oceania countries. The products are used in hotels, advertisements, taxi navigation/advertising, school education, restaurant ordering and charging, etc.

Q1:  What is the information of your company ?

A1: KOWE DIRECT as one of the professional designer and exporter majored in electronic chips, tablet pc hardware and software development and sales in EU market  and win deep-trust of the broad consumer.

Q2: What is your Warranty?

A2: We provide 12months  Warranty .

Q3: May I buy samples from you? 

A3: Yes! You are welcome to place sample order to test our superior quality and service.

Q4: What’s the leading time? (How long do you need to prepare my goods?) 

A4: Delivery (no more than 1000pcs) will be arranged within 3 days after payment,and arrive you within about 3 working days via international express.

Q5: How will you deliver my goods to me? 

A5: We offer as many shipping options as possible, such as DHL, UPS, FedEx, TNT ,EMS to enable our customers get their goods rapidly at door. We also ship by economic method such as air cargo and sea cargo, Direct line, Air Mail according to clients' request.

Q6: How is your tablet quality?  

A6: We provide unrivaled Quality - Very rigorous testing process for Incoming Quality Control, Input Process Quality Control, and Final Quality Control for every piece. We follow QC test procedure, and do 100% FQC to ensure your satisfaction.

Q7: Can you put my LOGO?

A7: Yes! We can provide professional OEM services.  Our company accepts to make the logo free for bulk order . 

Q8: What payment method do you accept?

A8: T/T(Bank transfer),  Western Union, Money Gram, Paypal, etc.

Q9: Do you have any After-Sales service?

A9: Yes! Our tablet pc have professional After-sales Dept. follow-up R.M.A. Items services and upload product firmware and app. for you to download.

If you have any technical problem or question with the goods, welcome to contact our Technical Support Dept. or our sales directly.