FAQ
Q1. What type of company are you?
A1. We are a comprehensive enterprise integrating industry and trade with a professional factory.Over the years professional research and development, manufacturing, sales wireless charger and other digital products, innovation and quality is our advantage.Zopai is our own brand.
Q2. Can I ask for samples before placing an order?A2 Yes we welcome sample order to test and check quality.Mixed samples are acceptable.
Q3: How about the Leading Time?A3: Sample time of routine models in stock will be within 1-3 days, the special request will be about 5-7 days. The lead time of normal order below 1000 pcs will be about 2 to 3 weeks and order of more than 5000 pcs will be confirmed with its actual requirement
Q4: Which Payment will you accept?A4: We accept all major payment types, including Alibaba Trade Assurance, Credit Card, Bank Transfer, PayPal, Secure Payment, Western Union, T/T, Cash, etc. Usually, there is a 30% deposit in advance, 70% balance before shipment for formal order and 100% payment for sample order.
Q5.How is your customer service?A5: All of our products are with 1 year free warranty for repair.Just contact us for more discussion.