Q1: Do you offer free samples ?
A: Sorry , we do not offer free samples.
Q2 : Can your product's logo, label and packaging be customized?
A : Yes, you can, please email us or contact us via platform to confirm more details.
Q3: Can you supply product inspection certificate?
A: We can supply the certification for you, if needed.
Q4: What is your warranty?
A:Lifetime warranty for our sensors,and 2 years warranty for all our led grow light, while accessories are final sale upon usage. We have after-sale technical support group. We will reply within 24 business hours.
Q5: What shipping methods do you use?
A: AU Post or Direct Freight for shipments within Australia, UPS and FedEx for shipments within United States, Yodel for the United Kingdom, etc. As to international shipping from China, the lights will be shipped via FedEx, UPS, DHL, EMS, etc. If you would like to specify a shipping method or carrier, please let us know and we are pleased to arrange it for you.
Q6: How long is your delivery time?
A: Generally it will take 15-20 days after 30% deposit been received.
Q7 : What are your terms of payment?
A : We accept T/T/, West Union L/C and PayPal for small orders. Generally, 30% T/T in advance, 70% balance before shipment.