Q1:What's the advantages of your products?
A: All of our products have Excellent quality ,appropriate price and comprehensive after-sales service and we can also provide private design according to your requirements.Meanwhile,we will solve your any problems about products immediately whenever you need.
Q2:Can you provide us with a suitable projection screen?
A: Yes, we can. We can choose the right screen for you according to your environment
Q3:What is your warranty? how and what to do when I meet quality problems?
A: We promise 12 months warranty, it means we will offer free spare parts for replacement if any breakdown except man-made damage under warranty, our experienced engineers will give you useful solutions in form of pictures or videos within 24hrs when you meet quality problems.
Q4:When can I get the price?
A: We usually quote within 24hours after get the inquiry.If you need the price urgently,pls kindly call me or send the e-mail for this so that we will regard your inquiry priority.
Q5:If I can get a sample for checking the quality and other details?
A: No problem,after you confirm the price,you could require for the sample to check the quality and other details.But we need to charge the sample cost,and could return back the sample charge after you place the order and the order quantity is over the MOQ.
Q6:How long can I expect to get the sample?
A: It will take about 7days for making the sample after receive the payment.And it will be take about 5-7 to delivery the sample via Express.You could use your own express account or prepay us if you do not have an account.
Q7:What is about the lead time for the bulk production?
A: To be honest,it will be depend on your order quantity and the season you place the order.Normally,the lead time is about 20-25days for the bulk production which after receive the deposit.
Q8:What is the regular size and the format for your production?
A: The regualr size for the production is 90-120" of most of the styles,but some exprecial styles,pls kindly check the enclosed production catalogue.Also we could customized base on your special size.The regular format for the production is 1:1,4:3,16:9&16:10.
Q9:What is payment term for the bulk production?
A: According the policy of our company,Mass production accept T/T, 30% deposit after placing order,70% balance before shipping. Small Order should pay the full T/T or Western Union.
Q10:Why your price is higher compare to other manufacturer who's quality at the same level with yours?
A: Many facts can influence the price. The most important point is the worth of the products.Firstly, Comparing with other manufacturer we have the newest production technology.You will never curious when you consider our first level production technology.Secondly,the price is linked with your order quantities.An small order the price naturally is much higher than a huge one.