Q1. Do you provide warranty for the inkjet printers?
We supply 1.5 year(18 months) free warranty for the electric boards. Within 1.5 year, if the boards have any problems, please send the defective board to us and we will repair it soon without charging. (Printhead and consumable parts are not included.)
Q2. What kind of after-sales- service do you have for PRINTING MACHINE?
A. We have 16 experienced engineers and 1 technical online customer service to supply 18-hour online service. If you have any problems, we can solve them online via communication tools like email or video.
B. Also, remote control service via the software Team Viewer is provided for the customers to install the software and adjust the program.
C. At the first time, free training course will be provided to assist customers on installation and maintenance of the printer. If customer needs, we can send our engineers abroad to provide service such as machine setup and repairing. Also free training for your staff is provided.
D. We have a lot of overseas partners. You can get immediate service that other suppliers can not provide.
Q3. Does the printing machine have the printing video?
We have uploaded the machine printing video in YouTube; if you want to see the printing effect, please contact me for Video links
Q4.Payment terms and delivery date?
Payment terms: we accept the T/T transfer, Western Union, telegram, also L/C
Delivery date: for goods in stock, within 2 working days after full payment is received.
Q5. Is the machine equipped with software?
The machine is already equipped with both the controlling software and RIP software. You just need to prepare one set of computer and the printing materials and ink
Q6. Do you support OEM?
Yes. We can paste your logo before sending according to your need.