FAQ
Q1.Why the car radio can't turn on ?
1>Please check the Voltage of car radio :DC 12V
2>When you test this car radio,you can combine the red and yellow wires and connect them to the positive side of the power
supply.Black line to negative power supply.
3>Replace the same type of insurance to test the car radio.
Note:Mustt use our power cables to connect the radio,it is can not insert the original car plug directly into our machine.
Q2.Why the car radio will show "No Signal" when we reversing?
1>Please check if the camera's wire is properly connected to the car radio.
2>Note:The video port of rear camera must insert the "CAMIN" port of car radio.
Q3.Why does the camera display "!" and "Can't watch video while driving" when I use USB to watch videos?
1> Please turn off the "Video Warning" function in the settings,then will be OK.
Q4.Why the car radio will show time after we turn off this?
1>That time clock is a function for the car radio ,that can't be removed.In fact that car radio had been turn off,it save the time
are more convenience for people to see,
2>If you don't need this,you need to unplug the power positive and negative.
Q5.Why haven't sound in car radio when playing the music?
1>When you are not using our original audio cable, please check if your audio cable is suitable for our radio.
2>Please check if there is any collision between the lines.
3.>If the line is connected, there will be no sound when the speaker cable touches the speaker cable.There is no sound too when
the power cord touches the speaker cable.
4>If no use,please use a single speaker to connect a group of audio cables to test the car radio. The four speaker
cables are connected separately to see if there is any sound.
Q6.Why can't search FM?
1> No radio antenna inserted.
2> Please check if the radio antenna is plugged in. Please insert more antennas several times to make it well contacted.
3>The signal of your location is not good. Please go to a better place to test again.
4>The radio antenna on the car is broken/no effect; please replace the radio antenna and test again;
Please read it before you buy
Please read it carefully
About shipment:
1. Please confirm your address carefully once you place the order. We will send the products to the address you left to
us. province,city name and zip code is needed.
2. Item are shipped from china; reach most of the countries within 3-28 working days.
3. Please contact us if you do not receive the products in 45 days, and please give us 3 days for checking the reason.
4. All the goods will be sent out in 3 days. Because we need 1 day to send the goods to the warehouse,so the tracking number need
to wait till the second day. 10days After we send out the goods, Alibaba will confirm your get the order automatically. If so,
your rights are still can use.please do not worry.NOTE: We do not bear any additional charge(like duties or taxes etc) by your
country,please pay attention to your local Law!
About Payment:
1. We accept the payment method that the platform offered.
2. All major credit cards are accepted through secure payment processor ESCROW.
3. Please make sure you read the entire description and agree to the transaction before buying.
About Returns:
1. A full refund will be given if items are returned in their original condition.
2. Merchandise which is damaged or missing components is not refundable.
3. Buyers are responsible for return shipping with proper packaging.
4. Once receiving items, we will refund you immediately.
About Feedback:
1. We rely on our reputation and customer satisfaction to succeed. your feedback is extremely important to us.
5 Stars feed back to us if you are satisfied with our goods and service plkease.
2. We care about our value customers, and will always do our best to help you. '
3. Please give us the opportunity to resolve problem before leaving any negative feedback or opening any dispute . We
understand the concerns and frustration you may have, and will do our best to solve the issues.
Other Policies:
1.. All email will be answered within 24~48 hours, if you do not receive our reply, please kindly resend your message and we will
reply to you as soon as possible.we care about our customer, pls feel free to contact us, thank you!
2. We are not responsible for any custom duty or tax since our price do not include this charge.
If shipping by DHL some Remote Areas not include RAS ( DHL Service Charges in Remote Areas) fee. It is the buyer's
responsibility to pay RAS fee. We are not responsible for any RAS fee since our price do not include this charge.
If you come from Brazil, Argentina or Chile, please tell us your TAX ID. Otherwise the product can't be shipped.
TAX ID name:
Chile: RUT NUMBER Brazil: CPF NUMBER Argentina: CUIT NUMBER
Russian: Full name (name and passport information) in Russian and TIN number
